Motor Insurance Claims

Claims Guide and Submission

Claim Form Submission 

Our quick and easy-to-use online insurance claims process takes away the added stress of filling out claim forms and complicated claims procedures.

Submit claims online or through mobile apps to your insurance companies.(For private car insurance)

Download Form Submit on Web

Submission Timeline

In the event of loss, written notice of claims should be given to Insurance Companies asap, but must be within an allowed period, usually 15 days ​after the occurrence.Death claims may require immediate notice in writing

Submit on Web

Claim Documents Required

You need to submit different claim documents 
depending on the nature of loss in injury. 

Please select one of the options for more information:

Own Damage
  1. Copy of Driver's HKID card and driving license
  2. Vehicle Registration Document (both sides reqiured)
  3. An estimated of repair costs (It should be submitted and approved by Trinity Claims Department before making any repair)
  4. Copy of Police Report and Police statement, together with rought sketch of the accident
  5. Alcoholic Test Report
Third Party Legal Liability
  1. Copy of Driver's HKID card and driving license
  2. Vehicle Registration Document (both sides required)
  3. Copy of Police Report and Police Statement, together with rought sketch of the accident
  4. Alcoholic Test Report
  5. Colour Photos of the accident scnene /copy of car camera footage capturing the accident (if any)
  6. Details of the involved Third Party(ies) including: (i) Name of Third Party(ies) and details of damage/injury (ii) Telephone Number (iii) Address (iv) Vehicle plate number, brand and model of vehicle
  7. Completed and signed Letter of Consent of the Driver
  8. Name and Telephone Number of witness(es) (if any)
Windscreen Protection Cover
  1. Vehicle R​​egistration Document (both sides required)
  2. Clor photos of the damage(s) showing in insured car plate and car license
  3. ORIGINAL repair receipt
Theft of Car

Sample text. Click to select the Text Element.

  1. Vehicle Registration Document (both sides required)
  2. Copy of Police Report and Police Statement
  3. Completed and signed Letter of Consent of the Policyholder
Indemnity of Medical Expenses 
  1. Copy of Driver's HKID card and driving license
  2. Vehicle Registration Document (both sides required)
  3. Copy of Police Report and Police Statement, together with rought sketch of the accident 
  4. Alcoholic Test Report
  5. ORIGINAL medical receipt(s) and medical report(s)

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